Terms of service

Overview This website is operated by Nuglow™. By accessing our website or purchasing the Nuglow™ PDRN Cellular Repair Serum, you agree to be bound by these Terms of Service. These terms apply to all users of the site, including browsers, customers, and merchants.

Online Store Terms By purchasing from Nuglow™, you confirm that:

  • You are at least 18 years old or have permission from a parent or guardian
  • You will not purchase or use our products for any unlawful or unauthorised purpose
  • You will not misuse or attempt to damage our website or services

Product Information We aim to ensure that all descriptions, ingredient lists, and images of the Nuglow™ PDRN Cellular Repair Serum are as accurate as possible. However:

  • Skincare results vary from person to person — factors including skin type, skin tone, age, lifestyle, and consistency of use all affect outcomes
  • The PDRN Cellular Repair Serum is a cosmetic product intended for external use only
  • It is not a medical device and does not diagnose, treat, cure, or prevent any skin condition
  • The 4-week results timeline is indicative and based on consistent daily use — individual results may differ

Proper Use of the Product By purchasing the Nuglow™ PDRN Cellular Repair Serum, you agree to:

  • Use the serum according to the instructions provided — applied to clean skin, morning and night, pressed gently into the face
  • Perform a patch test before full facial application, particularly if you have sensitive or reactive skin
  • Avoid applying near the eyes or on broken, irritated, or compromised skin
  • Store the product below 25°C away from direct sunlight
  • Take responsibility for your own skincare routine and any decision to combine this product with other actives

Nuglow™ is not liable for any adverse reactions, skin sensitivity, or outcomes caused by improper, excessive, or uninstructed use of the product.

Pricing and Availability

  • The retail price of R699 for the Nuglow™ PDRN Cellular Repair Serum is subject to change without prior notice
  • We reserve the right to modify, limit, or discontinue the product at any time
  • In the event of a pricing error, we will communicate clearly before processing your order

Orders and Payments Nuglow™ reserves the right to:

  • Refuse or cancel any order at our discretion
  • Limit the quantity of units purchased per customer
  • Cancel orders where fraud, unauthorised activity, or misrepresentation is suspected

Shipping Delivery timeframes are estimates and may vary based on your location and the courier service used. Nuglow™ is not responsible for delays caused by:

  • Courier or logistics issues outside our control
  • Incorrect delivery address details provided by the customer
  • Any other external factors beyond our reasonable control

Returns and Refunds All returns and refunds for the Nuglow™ PDRN Cellular Repair Serum are handled in accordance with our Return and Refund Policy. Please review that policy before completing your purchase.

Limitation of Liability Nuglow™ shall not be held liable for:

  • Any direct or indirect damages resulting from the use or misuse of the PDRN Cellular Repair Serum
  • Skin sensitivity, irritation, or reactions due to individual skin conditions, allergies, or incompatibility with other products in your routine
  • Outcomes resulting from improper, excessive, or uninstructed application of the product
  • Any loss or damage arising from failure to follow the provided usage instructions

Intellectual Property All content on this website — including the Nuglow™ name, brand mark, product names, descriptions, imagery, and all written content — is the intellectual property of Nuglow™ and may not be reproduced, copied, or used in any form without prior written permission.

Changes to These Terms Nuglow™ reserves the right to update or modify these Terms of Service at any time. Changes take effect immediately upon being posted on this page. Continued use of the website or purchase of products following any update constitutes acceptance of the revised terms.

Contact For any questions regarding these Terms of Service, please contact:

📧 nuglowsupp@gmail.com