Shipping policy
Processing Time All Nuglow™ orders are processed within 1–3 business days after payment is confirmed. Orders are not processed on weekends or South African public holidays.
Delivery We ship nationwide using Aramex Store-to-Door across South Africa.
- Estimated delivery time: 8–15 business days from dispatch
- Delivery times may vary depending on your location, courier capacity, and external factors
Shipping Confirmation Once your order has been dispatched, you will receive a confirmation message containing your tracking number so you can monitor your delivery directly with Aramex.
Delays While we aim to deliver within the estimated timeframe, delays can occasionally occur due to:
- Aramex courier network delays
- High order volumes during peak periods
- Weather conditions or other external disruptions
Nuglow™ is not responsible for delays once your parcel has been handed over to Aramex. However, we will always assist with tracking and support where possible — contact us at any time and we will follow up on your behalf.
Incorrect Address Please ensure your full delivery address is correct at checkout before completing your order. Nuglow™ is not responsible for orders delivered to an incorrect address provided by the customer at the time of purchase.
Failed Deliveries If delivery is unsuccessful due to an incorrect address, the customer being unavailable, or failure to collect, the customer may be responsible for any additional re-delivery fees charged by Aramex.
Order Tracking You can track your order at any time using the tracking number provided in your dispatch confirmation. If you have not received your tracking details within 3 business days of placing your order, please contact us.
Lost or Missing Parcels If your order appears to be lost in transit, contact us immediately at nuglowsupp@gmail.com. We will open an investigation with Aramex and work to resolve the issue as quickly as possible.
Contact For any shipping or delivery questions:
📧 nuglowsupp@gmail.com